Are you passionate about customer service and do you enjoy coordinating orders in an international environment? As a Customer Service Representative, you’ll be the trusted point of contact for our customers, ensuring a smooth experience from quotation to delivery.

Why join us?

At Incendin, you’ll become part of an international and growing organization where customer focus, teamwork, and innovation go hand in hand. We offer a dynamic work environment where your contribution truly matters, opportunities to develop your skills, and the chance to work with customers and colleagues across different markets.

Your Role

As a Customer Service Representative, you ensure that every customer interaction is professional, efficient, and solution-oriented. From processing orders and quotations to resolving customer inquiries and coordinating with internal teams, you’ll play a key role in delivering an outstanding customer experience throughout the entire customer journey.

Your Responsibilities

Customer Service & Support

• Act as the primary point of contact for customers via phone and email.
• Respond quickly and professionally to customer inquiries regarding products, orders, and services.
• Investigate customer issues and provide appropriate solutions.
• Ensure customer concerns are followed up and resolved efficiently.
• Escalate technical or complex matters to the appropriate departments when required.

Order & Quotation Management

• Process customer orders accurately and efficiently within the ERP system.
• Verify product availability and delivery lead times.
• Prepare and manage quotations using approved pricing structures.
• Follow up on quotations and support customers throughout the ordering process.
• Monitor order progress and proactively communicate any changes or delays.

Customer Relationship Management

• Build and maintain strong, long-term customer relationships.
• Deliver a personalized and professional customer experience.
• Follow up on completed cases to ensure customer satisfaction.
• Gather customer feedback and identify opportunities for service improvement.
• Understand customer needs and contribute to identifying business opportunities.

Collaboration & Administration

• • Work closely with Sales, Planning and Logistics.
  • Maintain accurate customer records within CRM and ERP systems.
  • Document customer interactions, agreements, complaints, and requirements.
  • Support reporting activities and contribute to data quality initiatives.
  • Help drive continuous improvements within the Customer Service department.

Your Profile

• Minimum 3 to 5 years of experience in Customer Service, Order Management, Inside Sales, or a similar customer-facing role.
• Experience working with ERP systems; knowledge of Navision is a strong advantage.
• Experience with quotation management and order processing.
• Affinity with international customers and business environments.
• Fluent in Dutch and English. Strong German language skills are essential. French is considered an asset.
• Highly customer-focused with excellent communication skills.
• Well-organised, accurate, and able to manage multiple priorities.
• Proactive, solution-oriented, and able to work independently.
• A collaborative team player with a mature and professional attitude.

What do we offer you?

• A challenging and varied position within an international and growing organization.
• A key role with direct impact on customer satisfaction and business success.
• A collaborative and supportive work environment.
• Opportunities for professional growth and development.
• Competitive salary package complemented by attractive benefits.